April 29, 2020

Re-Open Under Level 2 Restrictions

We are here to help – Nundah Village Dental is open but still with restrictions.

Nundah Village Dental has reopened after a temporary closure under Level 3 restrictions to help address the Coronavirus (COVID-19) crisis.  During this time we worked hard to develop systems to ensure our patients had access to emergency dental care, while being confident to ensure we can keep you, our staff and our community safe.  Recently, health regulatory restrictions were eased from Level 3 to Level 2 but we still aren’t working business as usual.

We understand that dental emergencies and toothaches will not wait until the threat of COVID-19 has passed. Thank you for your trust in us.  You can be assured that we are taking all the necessary steps to reduce the spread of infection and maintain your comfort and peace of mind. We are able to see our patients for most common concerns such as pain, swelling, infection, broken teeth or broken fillings, and dentures.  Unfortunately we are still restricted from performing routine cleans or polishing, and still advise older patients and those needing to stay in self isolation to delay treatment unless it is urgent or an emergency.

How we are working to keep you safe.

  • When it comes to clinic sterilisation protocols, we utilise the highest standards, relying on medical-grade disinfectants, instrument disposal when appropriate, two-fold sterilisation and the very latest in public safety recommendations.
  • We are screening all patients prior to coming in the practice and also when they arrive for their appointment for any temperature (using a digital temperature reader), and screening questions regarding travel and symptoms.
  • We are cleaning the entire clinic from exam rooms to reception, from hallways to public toilets—tirelessly throughout the day. We will be regularly cleaning high touch points and and commonly used surfaces such as bathrooms, handrails, doors, door handles, phones, desks, computer equipment, patient chairs, reception desk, pens, clipboards, eftpos terminals and counter-tops.
  • We are encouraging the use of card payments wherever possible to limit the handling of cash for both our customers and employees


You can call our practice on 3260 6200 from Monday to Friday 8:30am-5pm.


When you arrive for your emergency appointment

All patients must also pass the Nundah Village Dental COVID 19 screening questions including a temperature check.

🛑 Where possible you must come alone
🛑 You will be asked to remain outside the practice until the treatment room is ready for you
🛑 A staff member will check you in through the COVID19 screening questions, hand sanitisation and temperature check
🛑You will only enter the practice if this screening is a pass staff will give direction for any failed screening and options where you can seek treatment
🛑 We ask that you bring as little as possible to your appointment your hands must be able to be washed and then touch nothing. If items can not fit in your pockets they must be able to fit into a zip lock bag that you can tuck under your arm.
🛑If you pass the screening you will be escorted by our staff to a hand washing basin you must wash your hands as per the directions from the World Health Organization Under staff supervision
🛑You will then move directly to the treatment room. Where our staff will be wearing appropriate PPE.
🛑 You will be given a pre-operative mouth rinse and all treatment will be completed under a rubber dam where required
🛑Once treatment has been completed payment will be made via EFTPOS only.
❌ no cash ❌no cheque
🛑Whilst in the practice you must practice social distancing where practical and adhere to any direction given to you by our team.

For your safety and peace of mind the new systems we have in place mean you will be the only patient in the practice for the duration of your appointment. We are fortunate to have access to multiple surgeries so will alternate between treatment rooms for any patients that need to be seen. This means you will be treated in an environment that has been completely cleaned for your appointment and has been vacant for a minimum for 1 hour. We will only have skeleton staff working each day to reduce the amount of people at the practice at one time.

To ensure we have adequate time to treat your emergency and so we can maintain the highest infection control standards during this time we have had to limit the amount of appointments we are able to offer each day. Currently we have the capacity to safely treat 5 emergencies per day so if you are having any concerns with your teeth, we urge you to contact our team as soon as possible as we may not be able to accommodate your emergency on the day of your call.


All check up and cleaning appointments must be postponed. If you have an existing booking with us our team we will be in contact with you to discuss what this means for you. If you are concerned about delaying your appointment during these times, please contact us during our business hours 8:30am-5pm.

You can read more about what the Australian Dental Association Restrictions mean for you here: https://www.ada.org.au/Covid-19-Portal/For-the-public


We are unsure of when these restrictions will be lifted but we will be here during these uncertain times and will keep you up to date with any information that is made available to us.

Our hours of operation are 8:30am-5pm Monday to Friday.

Take care, be safe and keep smiling


The Team at Nundah Village Dental